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Reporting Cruelty

You can make a real difference

As a direct consequence of public action, hundreds of successful RSPCA prosecutions are made each year and thousands of animals are saved from further suffering. If in doubt always contact us and set your mind at rest.

Read our checklist

Take a note of what you’ve seen, using the checklist below, and then call our 24-hour cruelty line 0300 1234 999. You will be asked to give a detailed description of what you have seen or heard, so be ready to give the following information.

Your own name, address and telephone number for our records.

It is RSPCA policy to treat all complaints in the strictest confidence. Your name will not be disclosed without your permission, but the RSPCA inspector will need to contact you if you want to know about the result of his or her investigation. Please note that this may only be when the investigation has been concluded.

The date, time and place of the offence.

Photographs showing the cruelty involved may provide vital evidence in a prosecution case. If by any chance you have a camera to hand and it is safe for you to use it, please do – mention this to the controller who handles your call.

Our controller will need to ask you a series of questions about the animal(s) involved to establish the full situation.These will relate to what you have seen in relation to the animal’s environment and its bodily condition. The RSPCA believes that the basic welfare of all animals must take into account the ‘Five Welfare Needs’.

These are:

  • freedom from hunger and thirst
  • freedom from discomfort
  • freedom from pain, injury or disease
  • freedom to express normal behaviour
  • freedom from fear and distress.

If known, the name(s) and address(es) of the person(s) involved.

The names and addresses of any witnesses.

The registration number and description of any vehicle involved

* Article replicated with kind permission from the National RSPCA website

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